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Refund Policy

A legal disclaimer

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Effective Date: June 16th, 2025

At Our Lady’s Haven, we are deeply grateful for every donation we receive. Your generosity enables us to carry out our mission of restoring hope, dignity, and healing to survivors of human trafficking through faith-based support, education, and shelter.

Donation Refunds

As a nonprofit organization, all donations made to Our Lady’s Haven are considered final and non-refundable. However, we understand that errors can happen. If you believe your donation was made in error or if you experience technical issues while making a donation, please contact us within 7 days of the transaction.

We will review the situation and, if appropriate, issue a refund using the original payment method. Refund requests made after 7 days may not be honored.

To Request a Refund:

Please contact us with the following information:

  • Your full name

  • Date and amount of the donation

  • The method of payment used (credit card, PayPal, etc.)

  • Reason for the refund request

Recurring Donations

If you have set up a recurring donation and would like to cancel or modify it, please notify us at least 5 business days before the next scheduled donation date.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

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